Products purchased on the Bivo website can be returned to Bivo for a full refund or exchange within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
Email us at thirsty@drinkbivo.com with your order #. Tell us what items from your order you would like to return or exchange. We will then issue you an RMA #. Write this RMA # on the outside of your package. Please ship the product(s) back to us at:
Bivo ATTN: Returns, Ideavelop BV, Klavermaten 37C, 7472DD Goor
We recommend including tracking for your shipment. Keep this information for your records until the return is complete. Refunds take approximately 10-14 days after we receive your product. Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle. We do not refund the initial shipping cost, and return shipping is to be paid by the customer.
We do our best to process and ship orders within 48hrs of purchase. Orders ship only Monday through Friday; we do not ship on Saturday or Sunday. We offer FREE GROUND SHIPPING on orders over €100 within the EU.
Bivos are a great gift, and for anyone buying gifts this holiday season, we want to help you make sure they arrive on time! Here are the holiday shipping deadlines this year.
For your Bivo to arrive by 24 Dec 2025, please order by 17 December 2025. We will still be fulfilling orders after this date, but we cannot guarantee arrival by 24 Dec.
Email us anytime at: thirsty@drinkbivo.com
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